Change of Mind Returns Policy

Conditions

For us to be able to process your Change of Mind return, the item(s) must be:

• Returned with a proof of purchase (receipt, online order number or located in your in your Baby Bunting family account)
• In a re-saleable condition (unused, unworn, in original packaging or swing ticketing, unassembled with instruction manuals and accessories included)
• Intact with the original protective wrapping, seal sticker or hygiene label tape 
• Returned with the bonus item(s) provided at the time of purchase

Exclusions

The following are excluded from our Change of Mind Returns Policy:

• Food items such as puree pouches, packaged snacks and bars
• Infant formula
• Baby Bunting Gift Cards and Digital Gift Cards
• Clearance or discontinued items and ex-display models
• Items purchased from sellers on Baby Bunting marketplace
• Underwear such as maternity briefs, postpartum disposable underwear and baby swimwear
• Toilet training items such as toilet seats, toilet trainers, potties and training pants
• Products sold in unsealed* packaging designed for close contact with the body such as:
  - Teethers
  - Dummies & soothers
  - Bottle teats
  - Personal health items such as a hairbrush, scalp comb, toothbrush, nail clippers or nasal aspirator
  - Postpartum products such as perineal care, silver nursing cups, maternity, breast and nursing pads
  - Pregnancy and baby skincare products such as creams, screens, lotions or balms
  - Breastfeeding products such as colostrum collectors, breastmilk pumps and breast shields
  
  *Our definition of unsealed is an item that comes in packaging that has no seal, protective sticker or hygiene label tape.

Faulty Goods and Repairs

You have rights under the Australian Consumer Law if an item has a problem. If there is a suspected fault with an item that you have purchased where Baby Bunting is the seller, please visit your local store with your proof of purchase for assessment. If you're unable to visit a store or have an item sold by a marketplace seller, you can submit an online return for assessment.

The remedy available to you depends on the nature of the problem (i.e. whether there is a "major" or "minor" problem with the item). If there is a major failure, you are entitled to choose between a replacement or refund and you may be entitled to compensation for any other reasonably foreseeable loss or damage.A major failure is when:

• you would not have bought the item if you had known about the problem;

• the item is significantly different from the description, sample or demonstration model shown;

• the item is substantially unfit for their normal purpose, or a purpose that the consumer told Baby Bunting about, and cannot be rectified within a reasonable time; or

• the item is unsafe

If there is no major failure, you are entitled to have the items repaired or replaced within a reasonable time where:

• If you live in Australia, the goods fail to be of acceptable quality or;
• If you live in New Zealand, the goods fail to meet any guarantees under the New Zealand Consumer Law

If it is not repaired in a reasonable time, you can choose a refund or replacement.

It is sometimes difficult to assess what the fault is with an item. That is why we may send the item to the brand or manufacturer for further assessment. If the item is found not to be faulty or has been damaged due to inappropriate use, Baby Bunting has the right to refuse to provide a refund, repair or exchange.